Returns & Exchanges
At MALO, we prioritize your satisfaction and offer a seamless 30-day return window for all unworn, unwashed items with original tags attached. We aim to make your exchange or refund process as effortless as the style we provide.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare Your Package
Place the items in their original packaging and securely attach the prepaid shipping label provided via email or our portal.
Ship It Back
Drop off your package at any authorized carrier location or schedule a pickup to send your items back to our distribution center.
Receive Your Refund
Once our team inspects the returned items, we will process your refund to the original payment method or issue store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing